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Frequently Asked Questions

About WalK MS 
About My Walk Center / Online Tools


How long are the walk routes?
The walk routes are approximately 5k in length.

Where are the walk sites located?
There are several walk sites throughout the Washington, D.C. metro area. For more information about locations, visit our event details page.

Is there a registration fee?
There is no registration fee for Walk MS; however, Walk MS is a fundraising event and all participants are encouraged to raise funds. For more information on how to do this, visit our fundraising page.

Who should checks be payable to and where should they be sent?
Checks should be made payable to the National MS Society and mailed to:

National MS Society
Walk MS
1800 M Street, N.W.,
Suite 750 South
Washington, D.C. 20036

Don't forget to include a Deposit Slip with your check.

How do I get a commemorative Walk MS t-shirt?
Every participant who raised $125 will receive a short sleeve Walk MS t-shirt. If you raise and turn in these pledges on or before the day of the event, you will receive your shirt at the walk. Participants who raise or turn in their pledges after the event but before the pledge deadline will receive their shirt by mail.

If you raise $500 or more, you will receive both a short sleeved commemorative t-shirt AND a long sleeved commemorative t-shirt.  

Can I bring my dog?
Dogs are welcome at Walk MS events as long as they are on a leash.

What makes up an official team?
A team is two or more members who have registered under a team name and can include walkers, virtual participants, or volunteers. To qualify for a team award, a team must have four or more members. Find out more about teams.

What if I have more questions?
Contact the Chapter at or (202) 296-5363, select option 2.

Why do I need to check in at the event even though I registered online?
We need to provide you with your bib number so that everyone knows you are officially part of the event. 


  1. I forgot my Username and Password.
    Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. If you still have problems, please contact us at or (202) 296-5363, select option 2.
  2. How do I change my Username and/or Password?
    First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to sign in again.
  3. How do I unsubscribe from email?
    Towards the bottom of each email message there is a link stating, "Click Here to Unsubscribe from this Email Message." Click this link and follow the instructions given to unsubscribe.
    Please be aware that important event information is distributed via email to Walk MS participants. Unsubscribing means you will not receive this key information, or information about other National MS Society events. If you are concerned about the emails you are receiving, please call the Chapter at 202-296-5363 and press 2 to speak with someone about modifying your email preferences.
  4. What is a Personal Page?
    A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your Walk Center.
  5. By default I have a personal page, do I have to change it?
    Once you sign up for an event online, you will have a default personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized email solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Utilize the elements of text, photo and status indicators to their fullest advantage.
  6. How do I change my personal fundraising goal?
    First, you will need to login to your Walk Center. On the bottom right side of the Walk Center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
  7. How do I change my team name or team goal?
    Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her walk center and click the "My Team Progress" button on the top right. On the Team Progress page, team captains will have the ability to update the team name and goal.
  8. How can I see who has donated to me?
    Login to the site using your Username and Password. Go to your Walk Center and click the "My Progress" tab; this will allow you to view your donor list and any amounts that were donated.
  9. How can I see who is on my team?
    Login to the site using your Username and Password. Go to your Walk Center and click the "Team Progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
  10. What is a team message?
    Simply go to your Walk Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.
  11. What is the difference between making my personal page private or public?
    By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

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